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FAQ

General Questions

Joburg Rage is a two day festival. Kicking off on the 12th December and will end on 13th December 2020.

One Fox Junction – https://foxjunction.co.za/

At this level of lock down we will be sticking to the national curfew. Please get to the event early to ensure you experience the full day of entertainment.

The Turn Up: Saturday, December 12th: 16:00 – 22:00
Secret Sunday: Sunday, December 13th: 16:00 – 22:00

In the case that the level of lockdown curfew is lifted we will adjust the closing time accordingly.

Most likely. This is a very fluid situation. On Saturday 15 August we received the first really positive news from our president with the opening of certain sectors of the hospitality and local tourism industry including on-premise liquor consumption and the opening of bars and taverns. Let’s hope for more good news in the coming weeks! It is possible that certain protocols in our FAQ’s may be relaxed such as the wearing of masks should legislation change over time. We will keep you abreast of developments as the situation unfolds. So keep checking our FAQ’s regularly, especially in the week before you travel.

Please speak to your GP and have yourself sent for a COVID-19 test. If you’re negative and start to feel better then we look forward to hosting you. If positive, please see the previous FAQ.

If it is still mandatory at the time then yes, otherwise no. Regardless, once you are at a table, booth or pod with your mates then you won’t need your mask on, similar to how restaurants and cafe’s work at the moment.

None of us can predict the future of course but we all want the same thing – to head to the coast and celebrate freedom together. So there is shared risk. As we are proceeding, we will start incurring more and more cost as we get closer to our 12 December start date. We do believe that the likelihood of this is low but it is important to be transparent and let you know what would happen if the “worst happened.” In this case our standard cancellation refund policy as per our website would apply.

There are 2 scenarios. Scenario 1, standing and socialising with limited social distancing is permitted and socially acceptable again. Scenario 2, social distancing is still mandatory in bars and restaurants. We are obviously hoping for scenario 1 but have a plan for both.

Scenario 1:

  1. You will need a Joburg Rage Pass, no exceptions as we need detailed information about you for contact tracing purposes if necessary.
  2. You will log into your account at https://joburgrage.howler.co.za/  and will be able to see the full daily program of parties from around 30 days before.
  3. On arrival we will scan your Pass on your wrist and check your temperature. (Assuming still mandatory). You’ll be wearing a mask and so will all of our staff (Assuming still mandatory).
  4. Once inside have a great time!
  5. When you go to the bar or the toilet, you’ll put your mask on (Assuming still mandatory).

Scenario 2:

  1. You will need a JoburgRage Pass, no exceptions as we need detailed information about you for contact tracing purposes if necessary.
  2. You will log into your account at https://joburgrage.howler.co.za/ and will be able to see the full daily program of parties from around 30 days before.
  3. On arrival we will scan your Pass on your wrist and check your temperature. You’ll be wearing a mask and so will all of our staff.
  4. Once inside you’ll grab a table with your mates from where to have the best time. Once there you can remove your masks and have a lit time.
  5. When you go to the bar or the loo, you’ll put your mask on.
  6. Tables will be positioned as best as possible to see the DJ’s and be a part of the epic vibe.

Obviously the situation is fluid and it is more likely that this process will be relaxed than tightened as we better learn to deal with COVID-19 and as the curve (hopefully) continues to flatten – but we will keep you updated as legislature unfolds.

Joburg Rage is the ultimate weekend city music Turn-Up. Thousands of matriculants will take over the city of Johannesburg in celebration of freedom, the end of an era and the start of a new journey. The event encompasses urban street culture, music and showcases multiple artists across various popular venues in and around the city that never sleeps.

Anyone 18 years or older can attend Joburg Rage.

Side note – If you are born in the year 2002 but are not 18 at the time of the festival, you won’t get entry to the festival.

Side note 2 – Joburg Rage is a student festival and therefore not for anyone over the age of 27.

What Identification is accepted at Joburg Rage?

Original identification only. ID, PASS*, Driver’s License or Birth Certificate** only. No certified copies will be accepted.

*The PASS will need to be accompanied by a copy of the PASS, certified with a recent ID photo.

**The Birth Certificate will need to be accompanied by a current photo certified along with the certificate.

Anyone 18 years or older can attend our festival.

Side note – If you are born in the year 2002 but are not 18 at the time of the festival, you won’t get entry to the festival, even though you turn 18 in 2020. Sorry, law is the law.

Side note 2 – Rage In The City is a student festival and therefore not for anyone over the age of 25 years.

If you test positive for COVID-19 within 14 days of the commencement of the festival (i.e. on or after 13 November 2020), we respectfully ask you to notify us and not attend. We will assist you with refund or Pass postponement options in line with our policies.

This is a personal choice, whilst your age does put you at lower risk, we still strongly discourage anyone with high risk comorbidities from attending any sort of gathering. If you therefore would prefer not to attend, notify us with proof from a doctor. We will assist you with refund or Pass postponement options in line with our policies.

You notify us immediately and our health and safety team will handle the process within whatever the best practice requirements are at the time based on information from the Department of Health.

Passport Questions

We recommend the person attending Rage In The City signs up/logs in to purchase their Rage PASS.

Credit card or instant EFT are accepted. 💳

If you select the EFT option, you will be guided through an instant EFT process. You will need to verify the payment via SMS or your banking app. You must make future payments through the website and not by manually loading a payment in your internet banking portal.

Your ticket will be emailed to you upon successful payment.

Please email the following to info@joburg.ragefestival.com
– Incorrect registered email address
– Rager’s correct name, ID number and email address

We will edit the ticket details and you will be notified once the changes have been made.

I entered my email address incorrectly when purchasing a PASS?

Send your query to info@joburg.ragefestival.com

For further questions not addressed in these FAQ’s or in our Guides, please email info@joburg.ragefestival.com

PASS/Ticket queries: 011 020 2199
Other: 011 326 3961

Click login and select my wallet. Your PASS ticket will then appear in your wallet. You may be asked to Register your PASS before you’re able to download it.

You can. You will need to pay with Credit Card 💳

Please note: You will be charged in South African Rands (Your bank will do the calculation and charge conversion fees)

Yes, alternatively look out for the official outlet. A cash deposit payment option will be available later in the year.

This booking fee is charged to process credit card and EFT payments and will be added to each of the Rage PASS prices.

The fee per PASS is as follows:
– Joburg Rage Regular PASS – R10
– Joburg Rage Level Up PASS – R15
– Joburg Rage General – R4

No problem, this can be changed later when you register your Joburg Rage PASS 😎

Please email the following to info@joburg.ragefestival.com
– Parent’s name, ID number and registered email address
– Rager’s name, ID number and Rager’s email address.

We will edit the ticket details and you will be notified once the changes have been made.

Please email the following to info@joburg.ragefestival.com
– Rager’s name, ID number and email address
– Current PASS/Ticket type
– Desired PASS/Ticket type

You will be notified of the next steps required to complete the upgrade.

Yes, however, if you are selling your Joburg Rage PASS please note that scalping or reselling of Rage PASSes/tickets is illegal and not allowed, however, we may allow this, provided the Rage PASS/ticket is sold at the same price it was purchased for and permission was obtained.

To obtain permission email info@joburg.ragefestival.com and we will notify you how you may go about selling your Rage PASS. Please note: if you do not obtain permission, we have the right to invalidate your Joburg Rage PASS without notice.

Side note – Once you transfer your Joburg Rage PASS, any related Rage Registration information will be removed and you will no longer to attend the festival.

To make sure it’s valid and secure. Once your Joburg Rage PASS is registered in your name with your details, we are able to communicate with you throughout the year about Joburg Rage updates, artist announcements, competitions, accommodation, transport and more. This also ensures that the Joburg rage PASS belongs to you (the person attending Joburg Rage).

You may only upgrade your Joburg Rage PASS provided the Joburg Rage PASS type you are upgrading to is still available. Upgrades will only be available later in the year.


A refund can be requested provided the Joburg Rage PASS has not been delivered or collected. Any refund will incur a cancellation charge depending on when the refund is requested.

You are entitled to cancel your Joburg Rage PASS on the condition that the Joburg Rage PASS has not yet been delivered or collected. This cancellation may be done at any time prior to the day before the date of the event by sending a cancellation notice to info@joburg.ragefestival.com.

Once the details of your booking have been inserted into the system, you will be refunded the face value paid for the relevant tickets. You may be liable for cancellation charges as determined by us which may be deducted from your refund. The following cancellation charges may apply:

  • More than 30 days prior to event, 50% of original Passport/Ticket purchase price refunded;
  • Between 7 – 30 days prior to event, 25% of original Passport/Ticket purchase price refunded;
  • Less than 7 days prior to event, strictly no refunds;
  • After the event, strictly no refunds;

In the event that you can provide us with documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his / her death or incapacity, we will not levy a cancellation fee in respect of that person’s ticket.

No professional cameras without an approved photo PASS will be permitted into the festival. GoPros are cool with us, as long as you leave the GoPro sticks at home.

Yes! The main event will be handicap accessible. Some of the club venues do not have handicap accessibility.

We are working with the JMPD police, SAPS & fire department. All guests are subject to being searched prior to entry into the Event. By requesting entry into the Event, all guests shall be subject to a TSA-style pat down search, including emptying pockets and bags, walking through a magnetometer and having personal items examined.

No. We reserve the right to confiscate your items if you are caught selling or distributing anything without our approval.

Please email info@joburg.ragefestival.com we will take a listen and be in touch with you.

To stay up-to-date with all things happening with Joburg Rage 2020:

Subscribe and follow us on socials @joburgrage

We’ll be in touch 🙂

To stay up-to-date with all things happening with Joburg Rage 2020, follow us on socials @joburgrage

Please email info@joburg.ragefestival.com for more information.

Please email info@joburg.ragefestival.com for more information.

We’re currently looking for the top entrepreneurs in every school across South Africa to sell our Joburg Rage Passes. If you can sell ice to an Eskimo, have the drive to sell and earn commission, this is the job for you.

To stay up-to-date with all things happening with Joburg Rage 2020:

Subscribe and follow us on socials @joburgrage

We’ll be in touch 🙂

To stay up-to-date with all things happening with Joburg Rage 2020, follow us on socials @joburgrage

Information relating to the collection or delivery of your Joburg Rage PASS will be communicated during the year via email, on our social media and through Ragents. Your Joburg Rage PASS will need to be registered before collection/delivery.

Please note that scalping or reselling of Joburg Rage PASSes/tickets is illegal and not allowed, however, we may allow this, provided the Rage PASS/ticket is sold at the same price it was purchased for and permission was obtained.

To obtain permission email info@joburg.ragefestival.com and we will notify you how you may go about selling your Joburg Rage PASS.

Please note: if you do not obtain permission, we have the right to invalidate your Joburg Rage PASS without notice.

Joburg Rage is strictly for persons over the age of 18.
Due to liquor license rules and restrictions, the festival organisers cannot allow entry to any persons under the age of 18 and take extra precautionary measures to enforce this.

If any person purchasing a Joburg Rage PASS using false Identification or Identification that does not belong to the person the Joburg Rage PASS is intended for, the person purchasing the Joburg Rage PASS will be at risk of losing any potential refund in the event that the Rage PASS is revoked due to the holder being under the age of 18.

Having a Joburg Rage PASS does not guarantee the holder entrance into any Joburg Rage venue and valid identification will be requested at all entry points.

Set times will be posted on our website and all relevant platforms by August. Stay tuned to our socials for updates

Photo passes will only be granted to media companies. If you’re a photographer that happens to work for a media company and interested in covering the event, please email info@joburg.ragefestival.com

There are parking lots near the entrance of the venue. Stay tuned for the site map. Prices vary depending on location.

Please email info@joburg.ragefestival.com for more information.

Yes, credit cards will be accepted with proof of ID.

Ragents are our on-ground sales and marketing team for the festival throughout the year. They live, sleep and party the Joburg Rage brand.

Joburg Rage conducts an absolute zero tolerance policy with regard to drugs. It is prohibited to use, deal or be in possession of drugs on the festival grounds.

If you need to take prescribed medication due to health problems, you will need to be in possession of a valid medical certificate. We can only allow these specific medications if you can present a valid medical certificate at the entrance of each event at the festival.

Do you have a creative gift or serious influence on Social Media? We want you! From design to development or simply gaining traction on social media, you could play a key role within the Rage ecosystem throughout the year and even land some work with our partner brands. There are many perks and incentives to be unlocked for your involvement. Keen? Hit us up with an email – thabang@gandgpro.com

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